Acceptance of These Terms
These Terms of Service govern access to sneakeruno.com and every purchase of womens shoes made through that domain. Yuen Kwan Limited operates the storefront and supplies every product and feature available on it. By browsing sneakeruno.com, creating an account, or placing an order, a customer agrees to be bound by these Terms of Service. A person who does not accept these terms must stop using sneakeruno.com and must not place an order.
Eligibility and Account Security
A customer must be at least eighteen years of age and legally capable of entering a binding contract. A customer who creates an account must provide a complete legal name, a valid email address, a current delivery address, and an accurate telephone number. The customer is responsible for keeping account credentials confidential and for every order placed through the account. Unauthorized use of an account must be reported to Yuen Kwan Limited at [email protected] immediately upon discovery.
Orders and Product Descriptions
Every order placed on sneakeruno.com is an offer to purchase womens shoes at the price displayed at checkout. Yuen Kwan Limited confirms an order by sending a written confirmation to the email address recorded on the account. Product photographs, color rendering, and sizing charts are prepared to describe each item accurately. Minor variation in dye lot, texture, and finish may occur between production batches. A customer who requires exact measurements must contact [email protected] before completing payment.
Pricing, Payment, and Dispatch
All prices are stated in the currency shown at checkout and exclude taxes, customs duties, and import charges imposed by a destination jurisdiction. The customer pays every such charge. Yuen Kwan Limited accepts payment by major credit card, debit card, and PayPal. Payment authorization must complete before an order is dispatched. Title and risk of loss pass to the customer upon delivery to the carrier. Yuen Kwan Limited may cancel an order when a payment provider declines a transaction or when a pricing error is identified before dispatch.
Returns and Refunds: 14 days No-Reason Policy
Yuen Kwan Limited applies a strict 14 days no-reason refund policy. A customer may return any pair of womens shoes within 14 days of receiving the shipment and receive a refund without stating a reason. The 14 days period begins on the date the carrier records delivery. To qualify, the shoes must be unworn outdoors, unaltered, and returned with the original packaging and every accessory supplied with the item. The customer must request a return authorization from [email protected] within 14 days of receipt and must quote the order number. A return shipped without prior authorization will be refused. Return shipping costs are paid by the customer unless the item arrived damaged or defective. Yuen Kwan Limited inspects every returned item after it arrives at the returns address listed at 19/F, Billion Plaza 2, 10 Cheung Yue Street, Lai Chi Kok. A refund is issued only after that inspection confirms the item meets every condition stated in this section.
Refund Processing Timelines
Refund processing and arrival of the refunded amount in the customer’s account takes at least 14 days from the date Yuen Kwan Limited approves the return. A customer must allow at least 14 days for the funds to appear on a bank statement or account balance. PayPal refunds take at least 14 days to complete. Due to local laws, PayPal refunds in some regions may take up to 30 days. Yuen Kwan Limited does not control the internal timelines of banks, card networks, or PayPal. Status questions about a pending refund must be directed to +852 5299 1175 or [email protected].
Damaged or Defective Goods
Any claim for damaged or defective womens shoes must be submitted within exactly 7 days of receipt. The customer must email [email protected] within exactly 7 days of receipt and attach photographs showing the damage or defect and the condition of the packaging. A claim submitted after exactly 7 days of receipt cannot be accepted. Yuen Kwan Limited will review each claim received within exactly 7 days of receipt and will offer a replacement, a repair, or a full refund. Return shipping costs for an approved damaged or defective claim are paid by Yuen Kwan Limited.
Prohibited Conduct
A customer must not submit fraudulent payment details, place orders using another person’s identity, misrepresent the origin of womens shoes purchased on sneakeruno.com, or use automated software to extract content from sneakeruno.com. Yuen Kwan Limited may suspend an account and cancel outstanding orders when it identifies conduct prohibited by this section.
Intellectual Property
Every photograph, text, logo, and layout element published on sneakeruno.com is owned by Yuen Kwan Limited or licensed to Yuen Kwan Limited. That material may not be copied, republished, or distributed for commercial purposes without written permission from Yuen Kwan Limited.
Limitation of Liability
Yuen Kwan Limited limits its total liability for any claim arising from an order to the amount the customer paid for that order. Yuen Kwan Limited is not liable for indirect loss, lost profit, or loss of data. This limitation does not reduce any right a customer holds under a mandatory consumer protection statute.
Governing Law
These Terms of Service and every dispute arising from them are governed by the laws of Hong Kong. The courts of Hong Kong hold exclusive jurisdiction over every dispute between a customer and Yuen Kwan Limited.
Changes to These Terms
Yuen Kwan Limited may revise these Terms of Service at any time. The version published on sneakeruno.com at the moment of checkout governs the order placed at that moment. Continued use of sneakeruno.com after a revision constitutes acceptance of the revised Terms of Service.
Contact Information
Questions about these Terms of Service, returns, refunds, or damaged goods must be directed to Yuen Kwan Limited at [email protected], by telephone at +852 5299 1175, or by mail at 19/F, Billion Plaza 2, 10 Cheung Yue Street, Lai Chi Kok.