Payment Processing
We use PayPal as our payment gateway to handle credit card, debit card, and other online transactions. All payment information you enter at checkout is processed and stored through PayPal’s secure, encrypted services to safeguard your data privacy and security.
For detailed information on how PayPal collects, uses, and protects your personal data, please see the PayPal Privacy Statement.
Privacy Policy
Yuen Kwan Limited operates sneakeruno.com and sells womens shoes to customers. This Privacy Policy explains the personal information we collect, why we collect it, how we use it, and the choices available to you. By browsing sneakeruno.com or placing an order, you consent to the practices described in this document.
Information We Collect
We collect information you provide directly when you create an account, place an order, join a mailing list, or contact our support team. This information includes your full name, email address, shipping address, billing address, telephone number, order history, and the content of the messages you send to us.
We also collect information automatically when you visit sneakeruno.com. This information includes your IP address, browser type, device type, operating system, referring web address, pages viewed, time spent on each page, and the dates and times of your visits.
Payment Information
All payment transactions on sneakeruno.com are processed by third-party payment gateways. We do not collect, store, or retain your full payment card number, card expiration date, or card security code. The payment gateway receives your payment details directly and returns only a transaction confirmation and a limited identifier to Yuen Kwan Limited. We retain the order total, the payment method type, and the transaction status for accounting and customer service purposes. Please review the privacy policy of the applicable payment gateway for details on how that provider handles your payment data.
How We Use Your Information
We use the information we collect to process and fulfill your orders, arrange delivery, send order confirmations and shipping notifications, respond to your questions, process returns and exchanges, and maintain your account.
We use your email address to send marketing messages about new arrivals, promotions, and products when you subscribe to our newsletter. You can withdraw this consent at any time by using the unsubscribe link in any marketing email or by contacting us at [email protected].
We use automatically collected data to operate, secure, and improve sneakeruno.com, to detect fraudulent activity, to measure the performance of our pages, and to understand which products our customers view.
Cookies and Similar Technologies
sneakeruno.com uses cookies, pixels, and local storage. Strictly necessary cookies keep your shopping cart and session active and enable checkout. Performance cookies record how visitors move through sneakeruno.com. Functional cookies remember your language and currency preferences. Advertising cookies allow us and our advertising partners to show you relevant messages on other websites.
You can manage cookies through your browser settings. You can delete existing cookies and block new cookies. If you block strictly necessary cookies, you may not be able to add items to your cart or complete a purchase.
Sharing Your Information
We share personal information with service providers that perform functions on our behalf. These providers include payment gateways, shipping carriers, email delivery platforms, customer support software providers, and web hosting providers. These providers receive only the information required to perform their services.
We disclose personal information when required by law, regulation, court order, or lawful government request. We disclose information when necessary to protect the rights, property, and safety of Yuen Kwan Limited, our customers, and the public. If our business is sold or merged, customer information may be transferred as part of that transaction.
We do not sell your personal information to third parties.
Data Retention
We retain order records, which contain your name, shipping address, and purchase history, for the period required to meet tax, accounting, and legal obligations. We retain account information while your account remains active. We delete marketing contact details when you unsubscribe or when you request deletion.
Data Security
We use encryption in transit, access controls, and restricted internal permissions to protect the information we hold. No method of transmission or storage is completely secure. You are responsible for keeping your account password confidential.
Your Rights and Choices
You may request access to the personal information we hold about you. You may request correction of inaccurate information. You may request deletion of your personal information, subject to our legal record-keeping obligations. You may object to marketing communications at any time. Send these requests to [email protected]. We respond to verified requests within the timeframe required by applicable law.
Children’s Privacy
sneakeruno.com is intended for users aged 18 and older. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we delete it promptly.
International Data Transfers
Our service providers may store and process data in countries other than your country of residence. We take steps to ensure that such transfers comply with applicable data protection law.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The revised version takes effect when it is published on sneakeruno.com. We encourage you to review this page regularly.
Contact Us
If you have questions about this Privacy Policy, contact Yuen Kwan Limited at [email protected], +852 5299 1175, or 19/F, Billion Plaza 2, 10 Cheung Yue Street, Lai Chi Kok.