Shipping and Returns Policy
This Shipping and Returns document explains how Yuen Kwan Limited ships womens shoes and how customers request returns and refunds. It applies to every order placed through sneakeruno.com. By placing an order, the customer accepts the terms described in this document together with the Terms of Service published on sneakeruno.com.
Order Processing
Yuen Kwan Limited processes orders after payment confirmation is received. Processing includes order verification, availability confirmation, and packing of the womens shoes. Processing time is additional to the transit time required by the carrier. During periods of high demand, processing may require additional time. Customers receive a shipment confirmation message that contains the tracking reference assigned to the parcel.
Delivery Timelines
Delivery timelines depend on the destination, the carrier network, and customs procedures in the destination country. Yuen Kwan Limited does not guarantee a fixed delivery date for any order. Tracking information reflects the movement of the parcel and updates as the carrier scans the shipment. Customers are responsible for providing a complete and accurate delivery address. Yuen Kwan Limited is not responsible for delays or losses caused by an incorrect address supplied by the customer.
Return Window
Customers may request a refund within 14 days of receiving the order without providing a reason. The 14 day period begins on the date the shipment is recorded as delivered by the carrier. A return request submitted after the 14 day period has ended cannot be accepted. The return window is strict and applies to every order.
Return Conditions
Returned womens shoes must be unused, unworn, and unaltered. The items must be in the original packaging with all original inserts, labels, and tags attached. The customer must place the items inside protective outer packaging before shipment so that the original packaging is not damaged during transit. Items that show signs of wear, outdoor use, alteration, or damage caused by the customer are not accepted for a refund.
Return Shipping Costs
The buyer completely bears the return shipping costs. Yuen Kwan Limited does not reimburse, refund, or offset any shipping charges paid by the customer for returning an order. Any customs duties, import taxes, or carrier handling fees incurred on a returned parcel are the sole responsibility of the buyer. Return shipping costs are not included in any refund amount.
Return Process
Step 1: The customer sends a return request to [email protected] within 14 days of receiving the order. The request must include the order number and the reason for the return.
Step 2: Yuen Kwan Limited reviews the request and replies with written return authorization and packing instructions.
Step 3: The customer packs the womens shoes in the original packaging, adds protective outer packaging, and includes the order number inside the parcel.
Step 4: The customer ships the parcel through a trackable carrier and pays all return shipping charges.
Step 5: The customer sends the tracking number to [email protected] so that the parcel can be monitored.
Step 6: Yuen Kwan Limited inspects the returned items after arrival and confirms whether the return meets the conditions stated in this document.
Return Recipient and Address
The recipient must be Yuen Kwan Limited, the contact phone is +852 5299 1175, and the specific return address is 19/F, Billion Plaza 2, 10 Cheung Yue Street, Lai Chi Kok. Parcels sent to any other recipient or address cannot be processed. The customer must write the order number on the outer packaging.
Refund Timing
Refunds are issued after the returned items arrive and pass inspection. The refund arrival time is at least 14 days from the moment Yuen Kwan Limited approves the return. This minimum period reflects inspection, internal approval, and financial processing. Customers are advised to plan for at least 14 days before the refunded amount appears in the account used for payment.
PayPal Refunds
PayPal refunds take at least 14 days to reach the customer account after approval. In some regions, local laws require up to 30 days for PayPal refunds to be completed. Where local law requires a longer period, the applicable legal period of up to 30 days applies instead of the standard minimum of 14 days. The customer is informed of the applicable period in the written return authorization.
Damaged or Defective Items
Claims for damaged or defective items must be submitted within exactly 7 days of receipt. The 7 day period begins on the date the shipment is recorded as delivered. Claims submitted after exactly 7 days cannot be accepted. The claim must be sent to [email protected] and must include the order number, a description of the damage or defect, and photographs of the item and its packaging. This period matches the Terms of Service published on sneakeruno.com.
Contact
Customers with questions about shipping, returns, or refunds may contact Yuen Kwan Limited by email at [email protected] or by phone at +852 5299 1175. Written correspondence may be sent to 19/F, Billion Plaza 2, 10 Cheung Yue Street, Lai Chi Kok.